Q: How long does it take for me to get my WOW gold? What is the Estimated Time of Arrival (ETA)?
• Gold is supposed to be sent to you within 24 hours for both WoW EU and WoW US, but only while your information registered on our website is accurate and your payment has been checked and received. The delivery of gold might be delayed due to unpredictable eventualities, such as the game account being banned or if there is too much heat on a certain server, as well as the server being under maintenance. Normally we finish the delivery in no more than 36 hours. If you don"t receive your goods after 36 hours since you made the order, please make contact with our customer service by MSN or LIVECHAT.
Q:How can I know the OUT OF STOCK situation of a certain server?
Customers who want to know whether gold is in-stock or out of stock may contact our customer service by live chat or MSN, they will check the stock information for you.
Q:Will my account get banned if I buy gold from Mawow.com?
We have no knowledge of Blizzard banning player accounts that purchase gold from legitimate sellers like us (who do not use cheat-ware, robots, and macros to farm gold).
Q:How is delivery accomplished?
After the process for the order and payment has been completed and received, your order will appear in our delivery queue. Our delivery team will log into the appropriate game and contact the character specified on the order form. If we have made sure that your information is correct, we will tip your gold through the game mail system. If we cannot verify your information, we will send an email to confirm this information with you. In order to complete our cooperation, it is better for you to supply the information as accurately as possible.
Q:where can I ask for Refund? How soon will I get my money back?
Refunds paid through PayPal: We refund payment upon your request immediately. A PayPal refund is supposed to be instant and should show in your account balance in just a few minutes. Refunds paid via Bank: We refund your payment upon your request instantly. The refund should appear in your bank account within a few days of issuing the refund, although the specific turnaround time may vary depending on the bank and country. You would need to talk to your bank directly for more information if a refund, in some manner, exceeds the regular time frame.
Q:Do you guys transfer gold from realm to realm for customers?
Sorry, we don’t supply this service.
Q:Do I need to register for a membership account on your website to place my order?
Yes, anyone who wants to place an order with us should register a membership account with our website first.
Q:Does Mawow support price matching?
Sorry, we don’t support price matching. Our price depends on the demand and supply in the current market. We are continually monitoring and attempting to lower our prices time and again to keep a competitive edge. If you find that our price is outrageous at any point, you may like to check back later.
Q:Why do I have to enter my credit card number when paying via PayPal?
The buyer would be asked to enter the credit card number. This allows Paypal to check the shipping address with the registered credit card address for security purposes. It actually could be a number of reasons. PayPal will need to look at the buyer account or payment attempt to verify the reason. You may contact PayPal and they will be more than happy to explain this in detail for you.
Q:Do you accept debit cards?
Sorry, we don’t accept debit cards.
Q:How do I pay with my credit card without using PayPal?
Sorry, we don’t accept the payment method of credit card without PayPal. This is fort your security as well as ours.
Q:Why do I have to send money first? How do I know you will uphold your part of the transaction?
Wow gold has been a virtual goods trader for over two years and has always run the business by only sending gold to our customers after receiving payment. Mawow handles over one million gold pieces each day - Our aim is to build solid, trusting relationships with our customers and in this way we have gained the reputation of being a reliable, honest and honorable company. Just read our customer feedback!
Q:I have been waiting in game for a really long time. How do I confirm my order?
If you do not see the gold in your mail box within 24 hours of confirming the payment, please firstly check your e-mail box, there might be some inaccuracy in your registered information that needs correcting. We cannot send gold until we are absolutely certain about registered details. This is for your safety as well as ours. If this occurs, we will email you straight away. If you have not received an email, then go to the “All Orders” icon which is on the left hand side of our website to check your order status; secondly, please contact us through Live Chat Support immediately.
Q:I’m a returning customer; will I receive my gold sooner than before? How does Mawow prioritize the delivery?
Returning customers are not first come, first served. There is no guarantee on the time of the delivery. Also, we do not yield a return for new customers. We prioritize the delivery according to the time of order been placed. But for the returning customer, we’ll save you the time for order verification by storing your information. While, if a new customers information is completed in enough detail, we will only take 1-2 minutes to verify the order.
Q:Receive a call from us
Our customer service department will call you in the event of finding insufficient or incorrect information in your registration/order form. This could slow down your order so we call you to help complete the order process ASAP. We will only call you to confirm the order and confirm details